FAQ: The Quest Kids
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Are you using a pledge manager?

Yes. We’re using BackerKit and you will receive a survey after the campaign ends that will collect your shipping info and calculate shipping costs.

Last updated: August 04, 2020 09:45

When do I pay for shipping?

You will pay for shipping after the campaign ends through BackerKit (our pledge manager). Please see the shipping section on the campaign page for shipping cost estimates.

Last updated: August 04, 2020 09:45

I am a returning Treasure Falls Games backer. How do I get the free shipping for Matching Adventure?

Easy! Just make sure you use the same Kickstarter account and email to back Matching Adventure that you used to back our first campaign (The Quest Kids Board Game).

Last updated: August 04, 2020 09:45

I picked the “Quest Kids Combo” or “Quest Kids Trio” tier. Will all items ship at the same time?

Yep! All items will ship in one package with a planned shipping date of November 2020.

Last updated: August 04, 2020 09:45

Wait, The Quest Kids also star in a YouTube series?

Yes they do! Our goal for the Quest Kids videos is very similar to our goal for The Quest Kids games: to create high-quality, fantasy videos that kids love and parents appreciate (and hopefully also love). You can check out the channel here: https://www.youtube.com/thequestkids

Last updated: August 04, 2020 09:45

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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